Refund and Returns Policy

Definitions and key terms

To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:

  • Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Lions Creek Valley Boutique Distillery, which is responsible for your information under this Return & Refund Policy.
  • Customer: refers to the company, organization, or person that signs up to use the Lions Creek Valley Boutique Distillery Service to manage the relationships with your consumers or service users.
  • Service: refers to the service provided by Lions Creek Valley Boutique Distillery as described in the relative terms (if available) and on this platform.
  • Website: Lions Creek Valley Boutique Distillery.”’s” site, which can be accessed via this URL: https://lionscreekvalley.com/
  • You: a person or entity that is registered with Lions Creek Valley Boutique Distillery to use the Services.

Return and Refund Policy

Thanks for shopping at Lions Creek Valley Boutique Distillery. We appreciate the fact that you like to buy our distilled products. We also want to make sure you have a rewarding experience while exploring, evaluating, and purchasing our products.

As with any shopping experience, there are terms and conditions that apply to transactions at Lions Creek Valley Boutique Distillery. We’ll be as brief as our attorneys will allow. The main thing to remember is that by placing an order or making a purchase at Lions Creek Valley Boutique Distillery, you agree to the terms set forth below along with the Policy.

If there’s something wrong with the product you bought, or if you are not happy with it, you have 1 week to issue a refund and return your product. If you wish to return undamaged goods, please ensure to return the product in its original packaging unopened. If 1 week has passed since your purchase, we can’t offer you a full refund or exchange.

If you would like to return a product, the only way would be if you follow the following guidelines:

Returns

We at Lions Creek Valley Boutique Distillery commit ourselves to serve our customers with the best products. Every single product that you choose is thoroughly inspected, checked for defects, and packaged with utmost care. We do this to ensure that you fall in love with our products.

Sadly, there are times when we may not have the product(s) that you choose in-stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don’t have to worry unnecessarily about your order. If you have purchased via Online payment (not Cash on Delivery), then you will be refunded once our team confirms your request.

We carry out a thorough quality check before processing the ordered item. We take utmost care while packing the product. At the same time, we ensure that the packing is good such that the items won’t get damaged during transit. Please note that Lions Creek Valley Boutique Distillery is not liable for damages that are caused to the items during transit or transportation.

To complete your return, we require a receipt or proof of purchase.

We will revise your returned product as soon as we receive it and if it follows the guidelines addressed above, we will proceed to issue a refund of your purchase. Your refund may take a couple of days to process but you will be notified when you receive your money

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@lionscreekvalley.com

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only exchange products when the received purchase is not according to your order. When proceeding with a product exchange, Lions Creek Valley Boutique Distillery will arrange to collect the incorrect product in exchange for your original purchased item. The product will be inspected for any damages before commencing with the exchange.

If by any chance the product is damaged or used, you will be held liable for the damages with a damage fee of R–

Shipping

Lions Creek Valley Boutique Distillery is responsible for return shipping costs. Every returning shipping is paid by Lions Creek Valley Boutique Distillery, even if the item didn’t have free shipping in the first place.

Need Help?

Contact us at info@lionscreekvalley.com for questions related to refunds and returns.

Updated on 22-05-16